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HP Recommended
Dear Support Engineer,
I have problem with HP Orbit software in my new HP Omen laptop. HP Orbit installs by default with windows after starting system recovery.
1. When I run the program, I see a message : " It looks like HP Support Assistant has been uninstalled. You'll need to install HPSA to keep up-to-data."
2. I updated HPSA to 9.7.433.0 but it didn't help.
3. I noticed that HPSA is not showing up with installed programs. I do not know why. I have tried to install older versions and they are also not visible.
I post a screenshot.
Thank you for your assistance.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
HP Orbit has been superseded by HP QuickDrop.
Get HP QuickDrop from the Microsoft Store.
HP QuickDrop - Microsoft Store
For Android, check the Google Play Store.
HP QuickDrop - Google Play Store
------------------------------------------------------------
Miscellaneous
HP Support Assistant - versions 9.6 and beyond (so inclusive of your version) are the Application type of HPSA.
Look for the app in Settings > Apps > Apps and Features
True - the "app" type of HPSA will not show up in Programs and Features.
A Side Note:
Remember to sign into HPSA to use it.
This is not related to HP Orbit - just a side-note for the use of the application.
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
OMEN 15-ek0000 Laptop PC series
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
HP Orbit has been superseded by HP QuickDrop.
Get HP QuickDrop from the Microsoft Store.
HP QuickDrop - Microsoft Store
For Android, check the Google Play Store.
HP QuickDrop - Google Play Store
------------------------------------------------------------
Miscellaneous
HP Support Assistant - versions 9.6 and beyond (so inclusive of your version) are the Application type of HPSA.
Look for the app in Settings > Apps > Apps and Features
True - the "app" type of HPSA will not show up in Programs and Features.
A Side Note:
Remember to sign into HPSA to use it.
This is not related to HP Orbit - just a side-note for the use of the application.
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
OMEN 15-ek0000 Laptop PC series
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Dragon-Fur
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