• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-22-2020 02:30 PM

HP Recommended
Product: Pavilion X360 14-Ba
Operating System: Microsoft Windows 10 (64-bit)

Hi, i recently change the thermal paste of the notebook (it was getting hotter). I open the laptop carefully, clean it, change the thermal paste and reassemble it. When turn it on, i notice that the inverter was extremely hot (no screen problems) and the touch pad and keyboard stop working.


In UEFI all the test are OK and passed.


Try to uninstall and reboot the notebook but nothing. I install the latest driver, update BIOS, but nothing.


Device manager shows both working perfect.


I remove the hot inverter but the only thing that change is the touchscreen which doesn't work.


Also try a fresh start for windows, but nothing.


Hope i was clear enough.
Thanks

2 REPLIES 2

‎05-28-2020 03:30 PM

HP Recommended

Solved: Problem was with some sensor, the solution was to disable in Device Manager "Inte(R) Integrate Sensor Solution". Restart the laptop, and keyboard and touchpad working again.

Was this reply helpful? Yes No

‎06-03-2020 05:02 PM

HP Recommended

@Tomas8888

Thank you for posting on HP Support Community.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.