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Tomas8888
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HP PAvilion x360 14-ba Touchpad and Keyborad not working

HP Recommended
Pavilion X360 14-Ba
Microsoft Windows 10 (64-bit)

Hi, i recently change the thermal paste of the notebook (it was getting hotter). I open the laptop carefully, clean it, change the thermal paste and reassemble it. When turn it on, i notice that the inverter was extremely hot (no screen problems) and the touch pad and keyboard stop working.


In UEFI all the test are OK and passed.


Try to uninstall and reboot the notebook but nothing. I install the latest driver, update BIOS, but nothing.


Device manager shows both working perfect.


I remove the hot inverter but the only thing that change is the touchscreen which doesn't work.


Also try a fresh start for windows, but nothing.


Hope i was clear enough.
Thanks

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Tomas8888
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Solved: Problem was with some sensor, the solution was to disable in Device Manager "Inte(R) Integrate Sensor Solution". Restart the laptop, and keyboard and touchpad working again.

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Echo_Lake
HP Support Agent
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Message 3 of 3
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@Tomas8888

Thank you for posting on HP Support Community.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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