HP PC Hardware Diagnostics UEFI not updating

[SandySarvagna]

Unable to update HP PC Hardware Diagnostics UEFI nor, not able to recover my PC. 

Disabled to enter Recovery Key even I do have the Recovery key.

[Qsaifoddin]

Hi @SandySarvagna 

If you're having difficulty updating HP PC Hardware Diagnostics UEFI or recovering your PC, here are some steps you might consider:

Updating HP PC Hardware Diagnostics UEFI

1. Download HP UEFI Diagnostics Tools:

   • Visit the HP Support website.
   • Go to "Support & Drivers" and select "Drivers & Software."
   • Enter your product name or number, click "Search," choose your specific model, and then select your operating system.
   • Look for the "HP UEFI Support Environment" link in the Diagnostics section. Download the tools.

2. Install Diagnostics on a USB Drive:

   • Follow the instructions provided on the download page to install the diagnostics software onto a USB drive.
   • Ensure the USB drive is empty and formatted as FAT32 before installation.

3. Running Diagnostics from USB:

   • Insert the USB drive into the PC and restart.
   • Press Esc repeatedly until the Startup Menu appears.
   • Press F2 to select Diagnostics.

System Recovery Issues

1. Check Recovery Partition:

   • From Windows, check if your PC has a recovery partition.
   • If it does not, you might need recovery media, which can be ordered from HP or created using HP Recovery Manager on another HP device.

2. Access Recovery Key:

   • Ensure you have the correct Recovery Key usually found within your Microsoft Account if it's related to BitLocker.
   • If disabled, check BIOS/UEFI settings for security options that might block recovery.

3. Recover Using HP Recovery Manager:

   • Turn on or restart your PC and press Esc when the HP logo appears.
   • Press F11 to start HP Recovery Manager, follow the on-screen instructions to initiate system recovery.

4. Use External Recovery Media:

   • If all else fails, boot your PC via recovery discs or USB flash drive if you have them.

Refer this for more details 

h10032.www1.hp.com/ctg/Manual/c03692943.pdf