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‎01-06-2020 11:52 PM

HP Recommended
Product: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Downloaded HP PC Hardware Diagnostics Windows version 1.6.2.0.  Ran a component test on keyboard which failed.  Went to log.  Clicked in failure ID box.  pop up came up that asked if I gave HP permission to share my information which I chose "yes".  and then clicked on the next option.  No 24 digit failure ID code never appeared.

1 REPLY 1

‎01-09-2020 11:27 AM

HP Recommended

@CB-Iron
Thank you for posting on the HP Support Community. 

 

I appreciate your efforts to try and resolve the issue.
This sounds like hardware related issue with the keyboard. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out.

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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