HP PC Hardware Diagnostics system component test error

[ErenArslan327]

As i say in title, while i was doing a hardware test through the HP's own programme, HP hardware diagnostics UEFI,  an error occured just after I started the test, and when i clicked the button "get help" in this menu, the programme gave me a code and was saying "contact HP and give this code to them for a solution"

The test's name was:HpAdvSysDİag-ACAdapter

The code i was given:NULL

My serial number:[edited]

 I hope you can find a solution as soon as possible, thanks for checking this problem

[The_Fossette]

@ErenArslan327,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you got an error after running the HP hardware diagnostics on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Are you facing any issue with the computer?
• Did you get any failure ID after running the hardware test?
• Have you made any software or hardware changes on the computer?

Meanwhile, based on the information you have provided it looks like there is some issue with the AC adapter and usually if the AC adapter is not connected to the computer when running the hardware test, you will get this kind of error.

If there is any hardware failure on your computer it will generate a failure ID and I suggest you capture the failure ID and send it to me so that I can provide you more detailed information on the part which is failed on your computer.

You can also contact HP phone support if the hardware test fails with a failure ID as it is a hardware issue and the HP phone support will assist you with the available service options for your computer.

Here is how you can get in touch with the phone support.

1. Click on this link – www.hp.com/contacthp/
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ErenArslan327]

Thanks for your answer. 

I will first answer the questions you have asked.

"Are you facing any issue with the computer?"  

-I definitely have a performance issue while the laptop is plugged in. My CPU's speed, is being stuck on 0.79 gHz when the laptop is plugged in and charging.But while It's not plugged in CPU speed can go up to 1.70-2.00. This was the reason why i was doing that hardware test. 

"Did you get any failure ID after running the hardware test?"

-Unfortunately the test can not be started so as i said in my previous post ,the only error code ID i have is "NULL" .

"Have you made any software or hardware changes on the computer?

-As I can remember, I have only downloaded the nvidia geforce's driver patch.And I haven't made any hardware changes.

I have done this test 4 times to make sure AC adapter was connected to the laptop , so i am sure the AC adapter was connected to the laptop while doing the test.

I have also been talking with HP phone support to find a software solution. But I haven't mentioned them about this AC adapter test error. But thanks for the advice, I will also tell this issue in phone support.

By the way how can ı change the AC adapter ıf the problem is really about the AC adapter?  My laptop is still under guarantee. Will I have to pay for it or can ı change it for free because of the warranty?

 Thank you for your attention.

[The_Fossette]

@ErenArslan327,

It is great to have you back and thank you for the detailed information.

If your computer is under warranty the adapter will be replaced without any charges. I recommend you contact phone support and they will assist you with the available service options.

Meanwhile, I recommend you update the bios on the computer from the below link and check if it resolves the issue.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ErenArslan327]

Thank you for the quick reply.

I installed the latest BİOS version for my pc and the guy I talked with on HP phone support checked if my BİOS version is not yet updated .  Thank you for the information, I will try asking for another AC adapter from the HP Phone support and check if the problem is solved.

Have a good day.

[The_Fossette · Accepted solution]

@ErenArslan327,

Thank you for keeping me posted.

Please post your results, as I will be looking forward to hearing from you.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ErenArslan327]

I have contacted HP phone support few times, and they have tried many  ways to solve this issue by using software programs and ect. on my laptop. And they also said that there is a hardware problem in my lptop, either in my motherboard or in my AC adapter. So HP will have my computer for a component change. I wish the issue will be solved after the maintenance. Thanks for your support in forums. Have a good day.

[The_Fossette]

@ErenArslan327,

Perfect, I am really glad to hear that and I am positive that after the repair your computer will be up and running.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!