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‎12-21-2020 12:50 PM

HP Recommended
Product: HP Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Greetings, all,
I am unable to run the hardware diagnostics tool.

I tried to launch it from my PC - run as administrator - but get an error message (Windows cannot find ‘C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.6.7.0...\HpHwDiag.exe’. make sure you typed the name correctly, and then try again).

I uninstalled the application and tried to install again from the HP website but it does not even install properly. I saved the sp110352 file, ran it as administrator, saved to desktop, the setup wizard started, went to a command black screen, ran some sort of script..... and that's it. The app appears installed, but it still does not run.

Any suggestions and comments on the matter are much appreciated.

Thank you!

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2020 01:35 AM

HP Recommended

Nevermind, I worked it out. I was running it from a user profile - although through the "Run as administrator"option in the context menu. It worked when I ran it having logged in into the admin account.

View solution in original post

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4 REPLIES 4

‎12-22-2020 01:35 AM

HP Recommended

Nevermind, I worked it out. I was running it from a user profile - although through the "Run as administrator"option in the context menu. It worked when I ran it having logged in into the admin account.

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‎12-22-2020 06:54 AM

HP Recommended

We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

I work on behalf of HP.
HP Support Community Moderator
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‎01-11-2021 03:35 AM

HP Recommended

Even as Ad

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‎01-11-2021 03:38 AM - edited ‎01-11-2021 03:49 AM

HP Recommended

Even as Admin it won't install

A 'Cmd' window opens and give the message
'...|Info|Attempt to provision c:\SWSetup\SP110352\...'
Probook 4720s
Windows 7 sp1

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