HP Pavilion – 15-ec1467ng shuts down randomly

[Tschulibu]

My HP Pavilion – 15-ec1467ng shuts down randomly:

At first I thought that it only happens during gaming but then the notebook shut down after the start while not doing any heavy "work".

If you know a solution, do not hesitate to answer!

Betriebsystemname: Microsoft Windows 11 Pro
Version: 10.0.22621 Build 22621
Systemmodell: HP Pavilion Gaming Laptop 15-ec1xxx
Prozessor: AMD Ryzen 7 4800H with Radeon Graphics, 2900 MHz, 8 Kern(e), 16 logische(r) Prozessor(en)

Installierter physischer Speicher (RAM): 16,0 GB
BIOS-Version/-Datum: AMI F.25, 18.08.2021

GPU: NVIDIA GeForce GTX 1660 Ti with Max-Q Design

Netzteil: 200W HP Smart Slim Adapter

[Treeko]

Hi @Tschulibu 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer failure with HP printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Tschulibu]

Hi @Treeko,

I am not using a printer, nor is one connected. That cannot be the reason for this problem.

Tschulibu