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‎02-10-2018 06:46 PM

HP Recommended
Product: Pavilion 14-bk063st
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an hp pavilion 14-bk063st laptop, and I just bought two HP VH240a monitors and a Dell USB C Business Dock WD15 with 180W adapter. Before buying the dock, I was assured by Dell that this entire system would work. I have the first monitor connected to the dell dock via an HDMI to HDMI cable, and the second monitor connected to the dock via an HDMI to mini display port cable, and then a usb C cable connected to my hp pavilion laptop. For some reason, my laptop recognizes the dock when it is connected (A Generic USB Hub and a USB composite device both show up in the device manager underneath the USB controllers section, and there is the usual sound that goes on and off when the usb c cable is plugged in and out) but the monitors say no input signal found. I have tried connecting the monitors one by one directly into my laptop without the dock and they work fine. However, the strangest part is that if I connect my iPhone via a usb cable to the dell dock (with the usb C cable still connected to the dock and my laptop), my laptop will recognize that my phone has been plugged in, just like it would if I directly connected the usb from my iPhone to my laptop. I have tried downloading new drivers for the dell dock, but the "DellDockingStationFwUp_1.0.0.8_20161220_WD15" Firmware update will not run on my laptop. Now a support person from Dell claims that the dock is not compatible with my laptop, but if that were entirely true, I don't think it would recognize my phone through the dock. Additoinally, the dock is not charging my laptop either. Does anyone have any idea how to get this working? Thank you in advance for all the help and/or suggestions!

31 people had the same question
2 REPLIES 2

‎10-03-2019 07:29 AM

HP Recommended

We actually solved it by updating the videocard drivers from HP's website for HP EliteBook 1040 G4.

 

Now I still have a question - Does the docking station charge your laptop? Because it does with ours 😞

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‎10-21-2019 09:58 AM

HP Recommended

Hi

I have a question, I have Pavilion Laptop 15-cw0xxx running  windows 10, and I would like to know if I can use a Dell WD15 to power it and connect it to extra screens. This question didn't seem to get answered below

Thanks

 

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