• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-21-2021 10:47 PM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Can not set face recognition in HP Pavilion x360 Convertible 14-cd0050tx

System says that can not find camera compatible with function "Face Recognition Windows Hello". 

I ask for help in solving the problem, please.

4 people had the same question
3 REPLIES 3

‎05-21-2021 10:50 PM

HP Recommended

@santoshakula 

 

Its specs

 

         https://support.hp.com/au-en/document/c06017369

 

It ONLY has HP Wide Vision HD Camera with integrated dual array digital microphone. You need a machine with IR/3D camera to use Hello Facial Recognition.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-21-2021 10:56 PM

HP Recommended

Sir

how i can add  machine with IR/3D camera in my laptop to use Hello Facial Recognition.

Please help me.

Was this reply helpful? Yes No

‎05-22-2021 02:06 AM

HP Recommended
@santoshakula wrote:

Sir

how i can add  machine with IR/3D camera in my laptop to use Hello Facial Recognition.

Please help me.

@santoshakula 

 

Easy way is to buy new machine OR try

 

               https://www.amazon.com.au/Recognition-Camera-Streaming-Conference-Recording/dp/B06Y2WLNFN

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.