cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
322
Flag Post
HP Recommended

HP Pen Control App issue

HP Spectre X360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hi,  I am facing a problem on to open the HP Pen Control App. The error message is Pop up show " Sorry, HP Pen Control is not compatible with this computer" . I had try to uninstall and re-install back the app but issue still cannot solve. May I know any one have facing same issue on this before and any solution to solve? For your information, I had try the pen, it working by touching the screen. The only issue is I am cannot open the app to do the setting of 2 button.

 

Your advise on this is much appreciated. Thank you.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
26,304 26,259 2,184 3,352
Message 2 of 2
285
Flag Post
HP Recommended

HP Pen Control App issue

@Alex_Wong Welcome to HP Forums Community!

I've verified that your product is compatible with the HP Pen (Microsoft) | 1MR94AA | SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver) & the HP Tilt Pen (Microsoft) | 2MY21AA | HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver), that said, please uninstall the HP Pen control app, restart the computer and then, install the latest software update by clicking here for details.

 

If you have any accuracy issues on the HP Pen: Click here.

And for user guide: Click here

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation