Alex_Wong Student
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HP Pen Control App issue

HP Spectre X360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hi,  I am facing a problem on to open the HP Pen Control App. The error message is Pop up show " Sorry, HP Pen Control is not compatible with this computer" . I had try to uninstall and re-install back the app but issue still cannot solve. May I know any one have facing same issue on this before and any solution to solve? For your information, I had try the pen, it working by touching the screen. The only issue is I am cannot open the app to do the setting of 2 button.


Your advise on this is much appreciated. Thank you.

HP Support Agent
HP Support Agent
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HP Pen Control App issue

@Alex_Wong Welcome to HP Forums Community!

I've verified that your product is compatible with the HP Pen (Microsoft) | 1MR94AA | SPS: 920241-001 (Dark Ash Silver) / 910942-001 (Natural Silver) & the HP Tilt Pen (Microsoft) | 2MY21AA | HP SPS: 929863-001 (Dark Ash Silver) / 929863-002 (Natural Silver), that said, please uninstall the HP Pen control app, restart the computer and then, install the latest software update by clicking here for details.


If you have any accuracy issues on the HP Pen: Click here.

And for user guide: Click here


I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

I am an HP Employee

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