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12-27-2021 10:54 AM
Product: Spectre x360 15-eb0xxx
Operating System: Microsoft Windows 10 (64-bit)
I installed HP Pen Control from Microsoft Store and it doesn't run. The application starts then it quits immediately. It doesn't display any error messages. It just quits. I don't know how to start troubleshooting without any error messages.
1 REPLY 1
12-30-2021 12:25 PM
Thank you for posting your query on HP Community,
Did you make any software or hardware changes on your PC? Did you purchase the Pen separately or did it come with your notebook?
Please share the product number and operating system you are running on your PC to assist you better.
If the pen does not write consistently while your fist or palm is touching the screen, make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.
Try a few troubleshooting steps below and check if it helps.
Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
1. In Windows, search for and open Device Manager.
2. Expand the Human Interface Devices heading.
3. The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
4. Confirm the uninstallation.
5. Restart the computer to reinstall the touchscreen driver.
Also, update the BIOS and graphics driver on your PC and check if it helps.
You can try updating the drivers using the HP support assistant.
Refer to this article to know more information about using HP support assistant.
Refer to the stylus compatibility guide for more information. Click Here
Also, refer to this article to further troubleshoot Stylus Pen Is Inaccurate or Stops Working issues. Click Here
Hope this helps! Keep me posted.
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