HP Pen Control not compatible

[jusmark]

I bought the HP Pen recently and tried to install the HP Pen Control app. However, the Microsoft Store tells me that the app is not compatible and asks for a redeem code. As far as I looked, my laptop should be compatible with the HP Pen? Also, the pen isn't pressure sensitive, but I assumed that the app would solve that.

Is there something I can do or should I just return the pen?

[Dragon-Fur · Accepted solution]

@jusmark 

Yes, HP Pen is marked as compatible with this model / series.

Accessories	1MR94AA	HP Pen P.N. 910942-001
Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen (Black)
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen (Silver)

HP Pen Control Application

• HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system.  Reminder:  Pen Control is not compatible with Tilt Pen
• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

And...

From the Maintenance manual - Compatible pen = Zenovo

Maintenance and Service Guide

Page 23

Pen (Zenvo pen with cable):

In natural silver finish                L95614-001

In nightfall black finish              L95615-001

What to do?

Not sure.

If the documentation can be believed (likely),

It does appear the pen should be compatible - and that means the HP Pen application should be compatible with the HP Pen.

Video

Set Up and Use the HP Pen | HP Computers | @HPSupport

No idea about a "redeem code"...

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 Laptop - 13-ay0904ng 

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[jusmark]

Thanks, turns out I was trying the pen in a wrongly configured program, so the actual problem was just me not testing the pen enough. The problem with the Pen Control app remains but I realised I don't really need it anyway. Thanks for the help

[Dragon-Fur]

@jusmark 

You are welcome.

"All good, then."

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[gazzy786]

I BROUGHT THE 408 PEN   WHEN I BROUGHT MY LAPTOP ABOUT 6 YEARS AGO  IT HAS ITS MOMENT ALL YOU IS RESTART THE LAPTOP  THAT WORKS FINE WHEN IT WORKING FINE KEEP THAT DATE IN YOUR MIND IT WILL COME IN  HANDY DO A SYSTEM RESTORE  CREATE  A SYSTEM  POINT

GAZZY786.