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jusmark
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Solved!

HP Pen Control not compatible

HP Recommended
Hp Envy x360 13-ay0904ng
Microsoft Windows 10 (64-bit)

I bought the HP Pen recently and tried to install the HP Pen Control app. However, the Microsoft Store tells me that the app is not compatible and asks for a redeem code. As far as I looked, my laptop should be compatible with the HP Pen? Also, the pen isn't pressure sensitive, but I assumed that the app would solve that.

Is there something I can do or should I just return the pen?

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Dragon-Fur
Level 16
Level 16
37,116 22,099 3,446 12,424
Message 2 of 5
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HP Recommended

@jusmark 

 

Yes, HP Pen is marked as compatible with this model / series.

 

Accessories

1MR94AA

HP Pen P.N. 910942-001

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen (Black)

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen (Silver)

 

HP Pen Control Application

 

And...

From the Maintenance manual - Compatible pen = Zenovo

Maintenance and Service Guide

Page 23

Pen (Zenvo pen with cable):

In natural silver finish                L95614-001

In nightfall black finish              L95615-001

 

What to do?

Not sure.

If the documentation can be believed (likely),

It does appear the pen should be compatible - and that means the HP Pen application should be compatible with the HP Pen.

 

Video

Set Up and Use the HP Pen | HP Computers | @HPSupport

 

No idea about a "redeem code"...

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 Laptop - 13-ay0904ng 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

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4 REPLIES 4
Dragon-Fur
Level 16
Level 16
37,116 22,099 3,446 12,424
Message 2 of 5
Flag Post
HP Recommended

@jusmark 

 

Yes, HP Pen is marked as compatible with this model / series.

 

Accessories

1MR94AA

HP Pen P.N. 910942-001

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen (Black)

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen (Silver)

 

HP Pen Control Application

 

And...

From the Maintenance manual - Compatible pen = Zenovo

Maintenance and Service Guide

Page 23

Pen (Zenvo pen with cable):

In natural silver finish                L95614-001

In nightfall black finish              L95615-001

 

What to do?

Not sure.

If the documentation can be believed (likely),

It does appear the pen should be compatible - and that means the HP Pen application should be compatible with the HP Pen.

 

Video

Set Up and Use the HP Pen | HP Computers | @HPSupport

 

No idea about a "redeem code"...

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 Laptop - 13-ay0904ng 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
jusmark
Author
New member
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Message 3 of 5
Flag Post
HP Recommended

Thanks, turns out I was trying the pen in a wrongly configured program, so the actual problem was just me not testing the pen enough. The problem with the Pen Control app remains but I realised I don't really need it anyway. Thanks for the help

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
37,116 22,099 3,446 12,424
Message 4 of 5
Flag Post
HP Recommended

@jusmark 

 

You are welcome.

"All good, then."

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
gazzy786
Level 1
5 2 0 0
Message 5 of 5
Flag Post
HP Recommended

I BROUGHT THE 408 PEN   WHEN I BROUGHT MY LAPTOP ABOUT 6 YEARS AGO  IT HAS ITS MOMENT ALL YOU IS RESTART THE LAPTOP  THAT WORKS FINE WHEN IT WORKING FINE KEEP THAT DATE IN YOUR MIND IT WILL COME IN  HANDY DO A SYSTEM RESTORE  CREATE  A SYSTEM  POINT

GAZZY786.

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