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HP Pen not compatible

HP Recommended
HP ENVY x360 - 13-ag0015au
Microsoft Windows 10 (64-bit)

I had a forced Windows 10 update last week which end with my machine unusable. I was unable to uninstall the update and performed system restore. All updates have been completed however I'm unable to resolve "HP Pen Control is not compatible" error.

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HP Recommended


Welcome to the HP Community Forum.


Two Pens found for this computer:



HP Pen



HP Tilt Pen


You do not need the application unless you have an HP Pen.


If you have the application installed, it is located in Settings > Apps > Apps and Features

It can be removed (uninstalled).

If you uninstall the app, Restart the computer and log in.


If you have an HP Pen...


If you want to reinstall the app because you have an HP Pen (1MR94AA), the HP Pen Control Application is available from the Windows Store.  Reminder:  Windows Store requires that you have signed into your Microsoft account and / or logged into your computer using your Microsoft account.


HP Pen Control Application



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HP ENVY x360 - 13-ag0015au 


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