HP Server DOES NOT recognize my HP 15 Notebook PC Product #.

[patdowling]

Paul -

This is a WEIRD situation.

Need to download and re-install the AMD Graphics software in the NICE HP 15 Series Notebook PC.

Went to HP's site. 

Entered the Serial Number.

Site required that I enter the PRODUCT NUMBER.

Did so.

Site didn't accept it.

Repeated several times with different browsers.

Same fluke.

Hmmmmmmm ?

Suggestions please.

Patrick

[Paul_Tikkanen · Accepted solution]

Hi, Patrick:

Here is the direct link to the W10 AMD graphics driver you need for that model notebook.

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73276.exe

I was able to get the support page to open using Google Chrome.

Otherwise, I could not access the support page for your notebook in IE or Edge.

[patdowling]

Hey Paul -

As USUAL - PK comes through.

Kinda interesting that Microsofts NEWEST browser won't work on ALL of HP's site, eh?

Hmmmmm. ??

Anyway - Thanks for that link. 

Next  time you take the grands to see the Mouse, lemme know, please.

Steak and good booze on me.

Patrick

[Paul_Tikkanen]

Thanks, Patrick.

Glad to have been of assistance.

Cheers,

Paul