• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2018 08:52 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I used File Explorer (there is no more Windows Explorer) and could not find the file HP Quick Launch so I can't delete the files to stop the annoying Adapter pop-up.  What can I do to stop the annoying Adapter pop-ups?  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2018 11:04 PM - edited ‎04-03-2018 11:30 PM

HP Recommended

@mom2fourpups

On my laptop smrtadptr.exe is in C:\Program Files (x86)\HP\HP System Event. Instead of deleting it perhaps just rename until you figure out if it will cause other error messages. Such as smrtadptr.exe.old. I would also check Task Scheduler to see if it is listed there.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-03-2018 11:04 PM - edited ‎04-03-2018 11:30 PM

HP Recommended

@mom2fourpups

On my laptop smrtadptr.exe is in C:\Program Files (x86)\HP\HP System Event. Instead of deleting it perhaps just rename until you figure out if it will cause other error messages. Such as smrtadptr.exe.old. I would also check Task Scheduler to see if it is listed there.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-04-2018 06:38 PM

HP Recommended

Thank you!! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.