HP Smart app is not loading completely

[GYoung9025]

The HP Smart App stopped opening completely.  All I get is the word "HP Smart" in the header of a blank window.  I've tried:

1) rebooting, including a full shut down, multiple times

2) uninstalling and reinstalling the HP Smart Ap (twice)

3) Rebooting the printer; including unplugging it for several minutes

My laptop is three years old and the printer is 3-1/2 years old.

[Dragon-Fur]

@GYoung9025 

Welcome to the HP English Community --

Very recently HP Smart was again released under a new version --

This is the second update for the month and is meant to fix recent "cannot scan" errors encountered by some users of the application.

If you have already updated the application to the most recent version,

Restart the printer.

If that does not work,

Add the step to Reset the HP Smart application --

Next,

Uninstall the current installed HP Smart App from your computer

Restart the computer

Get a new copy of the app from the Microsoft Store

Install the latest version

If needful, Restart your printer.

Consider restarting your computer after the app is (re)installed.

Check and make sure the latest version of HP Smart is installed on every device.

What?

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

Details...

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

The Microsoft Store has released a new version of the HP Smart application.

Check the Store in your Library downloads -

"Get Updates" if your HP Smart has not yet updated.

After the new version is installed on your Windows computer,

Restart your printer and wait for the printer to completely boot / start.

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[GYoung9025]

Thank you, Dragon-Fur.

I'd tried all that at least twice before, but just for fun did it again one more time.  Unfortunately, there was no change.  I still get a blank white window with only the words "HP Smart" in the upper left heading.

On a side note - I went to Microcenter, the specialty electronics store in Chicago's west suburbs where I bought the laptop and the printer about three years ago.  In the past their free consultation service typically solved any issues I had.  This time though they essentially told me they only deal with hardware issues.  The tech suggested it was a software issue, but if I wanted to spend $29 and leave the laptop for a week they'de be happy to check it out for me.

 I next went to Best Buy (Geek Squad).  The Tech there at laest spent some time trying to fix the issue.  Unfortunately, they essentially told me that I could either spend $99 and leave it for a couple days - or try connecting to the printer with a cable, which I did, but no help.  After futzing around for about a day and a half I finally decided it wasn't worth my time and bought a portable Canon Image Formula R10 scanner from Amazon for $159 + $14.31 sales tax via Prime and it was delivered later that same day.  The new scanner actually works much better than the HP Envy Pro 6455 All-in-One ever did. 

My mistake was when I bought the HP printer 3-1/2 years ago, I got rid of my old Canon printer / scanner because the print feature stopped working.  It was also better because it scanned both sides of the paper automatically.  No more HP printers (and possibly HP laptops) for me after this fiasco.  Had the same type of issues with Dell 20 years ago and I'll never buy from them either.

[Dragon-Fur]

@GYoung9025 

You are welcome.

Understood.

We do not judge what people decide nor do we argue with those decisions once made.

Should you decide to pursue again later,

Restart everything, including your network router,

Make sure the printer is connected to the separate SSID named network for the frequency you want it to use.

Create a New Post and include the printer information --

Why?

Without the essentials, the next person who decides to answer will be at a continuing disadvantage.

For example,

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Tell us what you have tried to fix the problem.
• As best you can, describe the issue for which you are seeking our help.

 Post New Question

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"