HP Smart app not opening.

[Alderbank]

We have had HP Smart with Instant Ink since December 2021. Three days ago the Smart app stopped opening up - just a quick flash of the blue background then nothing. 

I uninstalled and have been attempting to reset up ever since.

It downloads but does not open. 

As we have instant ink we need the app to be used.

[Dragon-Fur]

@Alderbank 

Welcome to the HP Community --

HP Instant Ink is a Print-by-Page subscription service.

HP Smart is a scan / print application.

The application is available for Windows, MacOS, and Mobile devices (tablet / phone).

The subscription and the application are not related, that is, one is not dependent on the other.

Printer model unknown (not mentioned).

Try / Consider:

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- Printer Application - HP Smart – Check / Reset -

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open:  Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2

Still Rubbish

FYI only

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

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References / Resources

------------------------------------------------------------------

HP Printer Home Page - References and Resources

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NOTE: Content depends on device type and Operating System

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