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03-27-2019 12:11 PM
I just did a few updates on my convertible (Pavilion 14-x360, 14-ba12ng). I had to reinstall completely and then spent 3 month without wifi, so there were actually quite a few. Anyway, since it installed the "HP. Inc - SoftwareComponent" Version: 220.127.116.11. (release 10/30/2018) and/or Version: 18.104.22.168 (release 2/1/2019) the cpu always stays at 3.44 - 3.48 GHz when the power cord is plugged it. It doens´t clock down anymore, even when the cpu-load is only 4% over a longer period of time. It only clocks down when I unplug the power cord. This creates a lot of unnecessary heat and the fan is running constantly.
It´s incredibly infuriating. Can you help?
03-28-2019 04:54 PM
Welcome to the HP Support Community!
I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
If you continue facing the issue, I recommend you follow the below steps and run a system test on the computer.
- Turn on the computer.
- Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.
When the UEFI menu opens, select the system test, and then follow the on-screen instructions.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
04-07-2019 05:22 AM
Thank you for your response The_Fossette, though your tips did not work for me. First, I updated the intel graphics driver, nvidia graphics driver and upgraded the BIOS to F.52, but the problem is persistent.
I then entered the UEFI Diagnostics but there is no System-Test. Only a RAM- and a Harddrive-Test. I let both proceed and the laptop passed them.
Additionally, I let the HP Support Assistant install every available update (6, mostly bluetooth and intel rapid storage.
Still no change.
Frankly, I´m a bit puzzled here and open for any suggestion.
Thank you for your help!
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