HP SoftwareComponent Update locks CPU

[MasterofSepuku]

Hi there!

I just did a few updates on my convertible (Pavilion 14-x360, 14-ba12ng). I had to reinstall completely and then spent 3 month without wifi, so there were actually quite a few. Anyway, since it installed the "HP. Inc - SoftwareComponent" Version: 2.1.8.1. (release 10/30/2018) and/or Version: 2.1.9.1 (release 2/1/2019) the cpu always stays at 3.44 - 3.48 GHz when the power cord is plugged it. It doens´t clock down anymore, even when the cpu-load is only 4% over a longer period of time. It only clocks down when I unplug the power cord. This creates a lot of unnecessary heat and the fan is running constantly.

It´s incredibly infuriating. Can you help?

Thanx!

Sincerely yours

  MasterofSepuku

[The_Fossette]

@MasterofSepuku,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you follow the below steps and run a system test on the computer.

1. Turn on the computer.
2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the system test, and then follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[MasterofSepuku]

Hello again!

Thank you for your response The_Fossette, though your tips did not work for me. First, I updated the intel graphics driver, nvidia graphics driver and upgraded the BIOS to F.52, but the problem is persistent.

I then entered the UEFI Diagnostics but there is no System-Test. Only a RAM- and a Harddrive-Test. I let both proceed and the laptop passed them.

Additionally, I let the HP Support Assistant install every available update (6, mostly bluetooth and intel rapid storage.

Still no change.

Frankly, I´m a bit puzzled here and open for any suggestion.

Thank you for your help!

[The_Fossette]

@MasterofSepuku,

How did you install updates?

Did the HP. Inc - SoftwareComponent came up in HP support assistant or Windows updates?

Let me know.

[pirez]

it a windows update

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-SoftwareComponent-Update-loc...