• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2021 02:09 PM

HP Recommended
Product: HP Stream Laptop 11-ah0XX
Operating System: Microsoft Windows 10 (64-bit)

The laptops wifi driver is missing.  I go to NETWORK STATUS and the wifi isn't even an option anymore. On DEVICE MANAGER under "NETWORK ADAPTERS" there is no Wifi driver listed. Just a Bluetooth Device and 8 various WAN Miniports.

I have done the ping test on the command prompt and that read normal.  I have tried everything including reseting the computer but to no avail.  Anyone have any idea?

It's a HP Stream Laptop 11-ah00xx,

Processor: Intel Celeron N4000,

OS: Windows 10 (64)

SKU: 4ND15UA#ABA

 

Category:
5 people had the same question
1 REPLY 1

‎05-13-2025 10:35 AM

HP Recommended

Hi @ricklg3 

 

Welcome to HP Support Community!

 

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

 

It sounds like your HP Stream Laptop 11-ah0XX has completely lost its WiFi adapter, which can happen due to driver corruption or hardware failure. Since it's not showing up in Device Manager, here are a few steps to try:

1. Check BIOS Settings

  • Restart your laptop and enter BIOS (usually by pressing F10 or Esc during startup).
  • Look for Wireless LAN settings and ensure WiFi is enabled.

2. Run HP Hardware Diagnostics

  • HP has built-in diagnostics that can check for hardware failures.
  • Restart your laptop and press F2 to enter HP Diagnostics.
  • Run a Network Test to see if the WiFi adapter is detected.

3. Reinstall the WiFi Driver

4. Check Hidden Devices in Device Manager

  • Open Device Manager → View → Show hidden devices.
  • If the WiFi adapter appears, right-click and Update driver.

5. Perform a Hard Reset

  • Turn off the laptop, unplug it, and hold the power button for 30 seconds.
  • Then, restart and check if the WiFi adapter reappears.

Let me know if you need more guidance!

 

Thanks for being part of the HP Community!

 

Regards,
Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.