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kjohn23
New member
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Message 1 of 4
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HP Support Assistamt shows that there is an update available.

HP Recommended
HP ENVY laptop
Microsoft Windows 10 (64-bit)

The HP support Assistant shows that there is an update available. I click on it and then the computer restarts. After restart I go back to the Assistant and it shows that an update is available. I have done this 4 times and it still shows an update is available. Is there something wrong or just that many updates on a brand new computer? 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,598 1,870
Message 2 of 4
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HP Recommended

Hi @kjohn23,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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kjohn23
Author
New member
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Message 3 of 4
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HP Recommended

Product number: 341T6UA#ABA Serial number: 8CG12525HW

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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,598 1,870
Message 4 of 4
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HP Recommended

Try the steps in the document to resolve the update with HP Support Assistant =Troubleshooting HP Support Assistant (Windows 10, 8, 7)

 

Hope this helps!

 

Keep me posted!

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