HP Support Assistand will not open

[BettyMI]

My HP Support Assistant stopped opening and I can not get it to operate again.  What must I do?

I  run the Free Windows 10 that Microsoft  gave 1 or 2 yrs ago.

I use Google Chrome as my browser.

[IT_WinSec · Accepted solution]

Hello @BettyMI

Thank you for posting in the HP Support forum.

Let's reinstall HP Support Assistant - it might be corrupted.

1. Click on the Windows 10 Start button

2. Type/search for control.exe

Open Control Panel/control.exe

3. Go to Programs and features

4. Find HP Support Assistant , follow the steps to uninstall it

5. Find HP Support Framework, follow the steps to uninstall it

6. Click on the Start button and make sure you RESTART your computer

7. After successful restart, open this web page >> https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

8. Click on the orange button at the top right and redownload HP Support Assistant.

9. Reinstall HP Support Assistant

Hopefully, it will eventually start. Let me know how it goes

[BettyMI]

I wanted to take a couple of days to make sure your instructions did work and I am happy to say that the problem is fixed.  Thank you so much for your help.

[IT_WinSec]

You are very welcome, @BettyMI

[BettyMI]

Kudo for the solution on my HP Support Assistance.  It seems to be fine now.  Thank you.