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- Re: HP Support Assistant - Failed Installation. Sorry we enc...

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03-27-2019 03:05 PM
I am trying to do updates on my laptop. I ran the updates that were needed from the Settings -> Update & Security screen and they were all successful. However, I have a number of updates that are sitting in my HP Support Assistant as well. Every time I try to download one of these updates I get the same message. Failed Installation. Sorry we encountered in error. Please try again later. I uninstalled Support Assistant and reinstalled but I am receiving the same message. There are no issues with my internet connection. Any ideas?
03-28-2019 06:19 PM
@MidwestE Welcome to HP Forums!
NOTE:
Not all updates are necessary; some are simply recommended. You do not have to download and install all updates, however, if you do not, the exclamation mark will continue to show on the HP Support Assistant icon.
I suggest you check if the updates with the issue are available online: Click here to verify, if it is available, please go ahead and install it directly from the website, let me know if that works,
- If it does, restart the computer and check if the HP Support assistant still shows the same update, if yes, click on ignore or cancel it.
- If it doesn't work either, restart the computer, install the latest BIOS & Chipset drivers, uninstall & then reinstall the HP Support assistant and then check if it works.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.