HP Support Assistant Is Not Able To Install Graphics Driver

[crunchbangyou]

The HP Support Assistant in my HP 245 G5 (AMD A6/4GB/ 500HDD) shows that there is a driver update available for Graphics/Video. The file size shows something like (151MB or 350MB - Not to sure and not around my notebook). When I click to update, it spends time downloading and installing it and asks permission to reboot system. But strangely after reboot, the HP Support Assistant still shows the same update available which means it didn't install the driver successfully. How to work around this? 

[IT_WinSec · Accepted solution]

Hello @crunchbangyou

Thank you for posting in the HP Support forum.

HP Support Assistant is useful but not a mandatory application for you to keep or use. Your PC will function well even without it. If it causes you issues, you might want to uninstall it and not use it.

If you believe there is a driver update, you can manually install it from the HP website > https://support.hp.com/us-en/drivers

You may be able to ignore this driver update if it functions well and without problems now.

Hope this helps.

[crunchbangyou]

Thanks for your inputs. I guess, I will be better of, without HP Support Assistant then. I am going to remove it. 

That apart, since we ventured into the topic of essential drivers/applications required for optimal performance. Can you confirm that the system can function to its full potential without the following drivers/applications?. This would mean a lot to me because I believe in running a laptop as clean as possible without unneccessary driver/applications. I want only the ones that is essential for the system, top be present in the system. In my previous PC support section, there used to be a categorization like essential, optional, etc... In hp site, I don't see none like that. So, this reply would mean a lot helpful to me, in running a clean system.

Please reply with a Y or N against each driver/application. Y means Required & N means optional.

My Notebook: HP 245 G5 (AMD A6 CPU/4GB RAM/500GB WDD HDD) running licensed Windows 10 Pro 64Bit.

1) HP Wireless Button Driver - I don't see any physical wireless button in this laptop

2) HP PC Hardware Diagnostics UEFI

3) HGST Hard Drive Firmware Update - HDD is my notebook is WDD 500GB not HGST 1TB

4) CyberLink Power Media Player Software

5) Cyberlink PowerDirector Software

6) Intel Wireless Display Software - Notebook is AMD powered.

7) ENERGY STAR Qualified Power Plan

😎 HP Image Enhancement for System Logon

9) HP Orbit

10) HP Recovery Manager Update

11) HP Support Assistant

12) HP System Event Utility

13) HP AC Power Control Utility

14) HP Sure Connect

[IT_WinSec]

Hello,

Thank you for your update and reply.

In my opinion, you can safely uninstall/remove these:

4) CyberLink Power Media Player Software
5) Cyberlink PowerDirector Software
9) HP Orbit
11) HP Support Assistant
12) HP System Event Utility
14) HP Sure Connect

The others mentioned by you are important or I am not sure 100% if they will have negative impact, so you should keep them.

[crunchbangyou]

Thanks so much for your reply. I kind of had a feeling that most of these might be optional drivers/applications. Thanks for confirming.

I went ahead and fresh installed Win10Pro creating a 100GB C partition and a 365GB D partition. I just let the system settle after installation and install updates by itself. There were some updates which happened and more yet to come. I am still in build 1607. Further updates might take me further. I have not cared to install any driver yet. I let Windows itself install drivers, which it did except for one. On opening device manager, I see one unknown device. The question is: Will Windows eventually figure the driver for this? Should I let it as it is? Or Should I go ahead and install the relevant driver? If yes, what is the relevant driver for this? 

Please see the below screenshot:

[IT_WinSec]

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@crunchbangyou wrote:

Thanks so much for your reply. I kind of had a feeling that most of these might be optional drivers/applications. Thanks for confirming.

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You are very welcome!

- Installing the drivers is kind of mandatory (strongly recommended) .

- Updating them (on the other side)
   -1- may be helpful if you experience issues but

   -2- may also be risky if the update causes issues to your PC

   -3- may not be needed if the update is small and don't affect your personal needs

Since you performed initial (clean) Windows installation, you should install the drivers (take them from the web site support.hp.com -> Software and Drivers section). There you can download the drivers and skip some apps like HP Support Assistant (if you don't want to use them).

With regards to your last question - I don't know what this device is. But it will probably help me if you provide with the hardware device ID number . Here is how to obtain it for this unknown device >> https://www.wikihow.com/Find-Hardware-ID

I may be able to find your driver after that.

Windows Update provides driver update for those devices which it can find in its repository. Windows Updates provides only high risk or important drivers updates. HP Support Assistant on the other side provides all kind of updates - both high risk and no risk, important and not so important. HP Support Assistant only updates existing drivers - it can't install missing ones.

[crunchbangyou]

I hope this is the Hardware ID:

ACPI\ASD0001\2&DABA3FF&0
ACPI\VEN_ASD&DEV_0001
ACPI\ASD0001
*ASD0001

[IT_WinSec]

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@crunchbangyou wrote:

I hope this is the Hardware ID:

ACPI\ASD0001\2&DABA3FF&0
ACPI\VEN_ASD&DEV_0001
ACPI\ASD0001
*ASD0001

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Hi @crunchbangyou

I apology for the delayed reply.

Here your driver. This this one first >here<

Download the file, save on Desktop

UnZip the archive

Go to Device Manager

Right click the device you miss driver for and select Properties
Click on the Driver tab

Choose to update the Driver.

Choose the option to browse your computer for driver and select the above driver folder (extracted from Desktop).

Alternatively, try with this one >here<

Let me know if this works for you.

[crunchbangyou]

Thank You So Much For Your Support. Much Appreciated.

I have few more queries to complete setting up my notebook and let it settle 🙂

I have installed essential driver/applications required for the optimal functioning of the notebook using your inputs.

However I am still undecided on few drivers/applications/fixes. I will cover them below and would appreciaate your inputs:

List of drivers/applications/fixes, I have not installed yet. Are they necessary? Or can I skip them?

1) HP PC Hardware Diagnostics UEFI - I am skipping this. Let me know if I shouldn't.

2) HP Orbit -  I am skipping this. Let me know if I shouldn't.

3) HP AC Power Control Utility - I am planning to install but is it that big a deal or can be skipped?

4) HP Sure Connect  - I am not sure about this. What does it actually do? Is it that big a deal?

5) ENERGY STAR Qualified Power Plan - I am not sure about this. What does it actually do? Is it that big a deal?

6) HP System Event Utility -  I am not sure about this. What does it actually do? Is it that big a deal?

7) HP Image Enhancement for System Logon - I am guessing this is a fix for delayed boot or blank screen. is this a default install or required only if I am facing issues?

[IT_WinSec]

Hello,

My comments are below, inline, in green.

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@crunchbangyou wrote:

Thank You So Much For Your Support. Much Appreciated.

You are welcome !

I have few more queries to complete setting up my notebook and let it settle 🙂

I have installed essential driver/applications required for the optimal functioning of the notebook using your inputs.

However I am still undecided on few drivers/applications/fixes. I will cover them below and would appreciaate your inputs:

List of drivers/applications/fixes, I have not installed yet. Are they necessary? Or can I skip them?

1) HP PC Hardware Diagnostics UEFI - I am skipping this. Let me know if I shouldn't.

You may install it if you want to have UEFI BIOS hardware diagnostics. This way you will be able tot test other componets for hardware defects. By default (if you reimage the PC), the standard BIOS includes basic diagnostics functions for memroy and HDD tests only. So, it's not mandatory and is up to you, but I'd install it.

2) HP Orbit -  I am skipping this. Let me know if I shouldn't.

3) HP AC Power Control Utility - I am planning to install but is it that big a deal or can be skipped?

4) HP Sure Connect  - I am not sure about this. What does it actually do? Is it that big a deal?

Not mandatory app.  It's up to you if you want it. HP Sure Connect automatically recovers the driver of a communications device that has stopped functioning. Network connectivity helpful software

5) ENERGY STAR Qualified Power Plan - I am not sure about this. What does it actually do? Is it that big a deal?

Power plan optimized for your PC and monitor. Not mandatory but is useful in my opinion

6) HP System Event Utility -  I am not sure about this. What does it actually do? Is it that big a deal?

7) HP Image Enhancement for System Logon - I am guessing this is a fix for delayed boot or blank screen. is this a default install or required only if I am facing issues?

Yes, this is about the known issues with delay. If you don't face the issue, you can skip it.

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