• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-12-2026 12:54 PM - edited ‎09-12-2026 01:01 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 IDS Base Model
Operating System: Microsoft Windows 11

HP Laptop 17.3cn3057nr,  64x, 16gb mem, 500gb SSD. Win 11

Purch 6-15-2026,    Prod# CN4D3UA#ABA

-Downloaded latest version, installed...

- Will not finish loading HP Support Assistant... Circle going round and round for over 30 minutes... Closed...

Category:
Reply
1 REPLY 1

‎09-14-2026 06:07 AM

HP Recommended

Hi @johnnylee45 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the concern. Since the latest version of HP Support Assistant was downloaded and installed successfully, but the application remains on the loading screen with the spinning circle for an extended period, this could indicate an issue with the application services, cached data, or Windows components required by HP Support Assistant.

 

Please try the following steps:

 

Close HP Support Assistant completely.

  • Press Ctrl + Shift + Esc to open Task Manager.
  • End any HP Support Assistant, HP Support Solutions Framework, or HP-related background processes.

 

Restart the HP Support Assistant services.

  • Press Windows + R, type services.msc, and press Enter.
  • Locate HP Support Solutions Framework Service.
  • If it is running, right-click and select Restart.
  • If stopped, select Start.

 

Run HP Support Assistant as Administrator.

  • Select Start, search for HP Support Assistant.
  • Right-click it and choose Run as administrator.

 

Check Windows updates.

  • Go to Settings > Windows Update.
  • Install all available updates, including optional driver and .NET updates.
  • Restart the laptop after updates complete.

 

Perform a clean reinstall of HP Support Assistant.

  • Uninstall HP Support Assistant and HP Support Solutions Framework from Installed Apps.
  • Restart the computer.
  • Download and install the latest version again from HP's official support page.
  • Restart once more after installation.

 

Verify system date and time.

  • Go to Settings > Time & Language > Date & Time.
  • Ensure Set time automatically and Set time zone automatically are enabled.

 

If HP Support Assistant still does not load, use the HP App temporarily to check for driver, BIOS, and support updates while continuing troubleshooting.

 

After completing these steps, please let us know:

  • Does HP Support Assistant open to a blank screen, continue spinning indefinitely, or display an error message?
  • What is the current Windows 11 version (Settings > System > About)?

 

This information will help us determine the next troubleshooting steps.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->