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Locked

‎07-09-2019 01:42 PM

HP Recommended

When I executed Revo Unstaller, it produces a very large tree of files to be removed.  Since Support Assistant is a part of Support Framework, I was concerned that some files necessary to Framework would be deleted, and I did not complete the process.  You are correct that the program may not exist on the laptop.  Other than the blue circle question mark on the taskbar and an entry in the Windows Uninstall program list, I can find no other files/references to Support Assistant.  Attempting to uninstall it from Windows or trying to reinstall from the link produces the same result;  the uninstall in both cases needs the .msi file to work.

If I let Revo delete all the files that it lists, what possible consequences would that have on the operating system?

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‎07-09-2019 05:59 PM

HP Recommended

@Larry1895,

 

It should not affect the other Windows file. I recommend you use Revo uninstaller and remove all the associated file and check.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎07-11-2019 05:11 PM

HP Recommended

Revo Uninstaller appears to have completely removed Support Assistant.  THANK YOU.  I am just waiting for your support site to come back online to download the latest version.  

Thanks again - mucho.

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‎07-12-2019 09:24 AM

HP Recommended

@Larry1895

 

Perfect, I am really glad to hear that!

 

You can download the latest version of HP support assistant from the below link.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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