02-14-2018 05:58 AM
Good morning. I should uninstall HP Support Assistant because it does not work after upgrading to Windows 10. Only the uninstallation is not successful because I no longer have the old .msi. So I would need all versions of the HP Support Assistant setups before 2016 to be able to remove and install the latest one. Thank you
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02-15-2018 01:42 PM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're unable to uninstall HP Support Assistant
No worries, as I'll be glad to help you,
You could uninstall HP Support Assistant, using Revo Uninstaller.
Reinstall HP Support Assistant from here: Click here
Keep me posted,
Have a great day 🙂
02-16-2018 12:37 AM
Hi , yesterday i have resolved finally!
Your suggest was very useful but in my environment no. I have tried it in the last days with RevoUninstaller... without results .
This is my solution: i have restored the original version of HP Support Assistant with HP Recovery, i made the upgrade at the last version and fortunately now all it's ok!
Thanks for your support!
02-16-2018 08:11 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution for this concern.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂
06-17-2019 05:29 PM
I have the same problem. Revo Uninstaller does not work and I also do not have the .msi file. I do have a full set of recovery disks that I created when we purchased the Pavillion, but don't know how to selectively find and recover the necessary .msi files. The Support Assistant currently loaded is version 126.96.36.199.
Thanks in advance for your help.
06-27-2019 03:37 PM
The Pavilion is a 17-e020dx purchased in Sept 2013. It's running Windows 10 recently updated to version 1903. I couldn't determine from the extensive list Revo Uninstaller produced what files might be necessary to the laptops general operation. As I previously mentioned, I have a full save set on CD of initial system build, but don't know how to access it.
06-28-2019 10:56 AM
Since this PC was shipped with Windows 8, the recovery media you created wouldn't help us get the application recovery, perhaps, you could try using this link: https://support.hp.com/in-en/document/c04762483 to recover the original application, if this doesn't work, use this link for step by step instructions on uninstalling the HP app: https://support.hp.com/in-en/document/c03601631#AbT7
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
07-04-2019 03:30 PM
Unfortunately, neither of those approaches work. The reinstall fails because the uninstall cannot find the .msi file and the restore point approach fails as this problem is several years old.
Any other suggestions?
07-04-2019 05:09 PM
After going through your conversation I understand that you are facing issues uninstalling HP support assistant.
Are you able to open the HP support assistant on the computer?
Do you see the HP support assistant logo on the taskbar or on the computer desktop?
As you have mentioned that you have used Revo uninstaller to remove the program from the computer, it looks like the software is not present on the computer anymore. However, I recommend you download and install the latest version of HP support assistant from the below link and (it should work fine with Windows 10) then uninstall it and check.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee