HP Support Assistant Unknown System Analysis Error

[TheMozart]

I have problems with the image in the HP Support Assistant program on my laptop. But I couldn't find the solution anywhere. This error was a system analysis error. Due to this issue, I cannot update any of my versions.Note: I used to use a program called Drivermax. Can I use this program if I cannot solve this problem?

[asmita6658]

@TheMozart
 
Greetings!
 
Welcome the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the HP Support Assistant.

Don't worry, I'm here to help! To better assist you - Were there any hardware or software changes made to the computer?  

Let's try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Support Assistant. 
3) Right click to uninstall. 
4) Restart the computer. 
5) Install the HP Support Assistant from this link.

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!

[TheMozart]

I tried this method, but I couldn't figure it out. As soon as I noticed this problem, I installed a program called Drivermax (I used this program to update my drivers on another computer).

[ASMITA]

@TheMozart

Thanks for getting back to us. Appreciate you trying the steps. Is the issue fixed? 

Let us know if you need any other assistance. 

Have a great day!

[TheMozart]

I've tried the methods you've suggested, but it didn't give any results. I even removed the HP Solutions Framework, but couldn't figure it out again. I have a forum that says this issue may have something to do with the language settings, but I'm using Windows 10 Single Language. Therefore, it is not possible to solve this problem in that way. My mind comes to poke the BIOS menu or update the BIOS.

[Jeet_singh]

@TheMozart,

Thank you for replying,

As I understand you have already tried uninstalling and reinstalling HP Support Assistant and still having issues. 

No worries, as I have few other steps which should help you resolve this issue. 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue still persists, I would suggest here is to update the Bios, on your PC from our HP support website, using this link.

If nothing work, then I would suggest you could try to perform a system reset on the PC. For more details, please follow the steps from this link: HP PCs - Resetting Your Computer (Windows 10)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[TheMozart]

The odd part of the job is that even if I update the BIOS, the problem continues.

[asmita6658]

@TheMozart

Thanks for replying. 

Have you tried re-installing the operating system? If you have not, try these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 

If the issue still persists, Contact HP in your region regarding the service options for your computer. 

Have a great day!

[TheMozart]

In another forum they said that this method did not work. They also installed Windows 7 and installed Windows 10 again with the HP installation media. Can I use the Drivermax program if no method solves this problem? (Drivermax didn't cause problems on an old laptop.)

[KrazyToad]

@TheMozart

System Recovery should fix the issue. You could try using the Drivermax but please note that this is a 3rd party software and not tested by HP

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.