HP Support Assistant Unknown System Analysis Error

[TheMozart]

I don't want to reset the system. I haven't backed up anything yet. This leads to data loss. Drivermax, I used the program, I am satisfied with the program. Is there another way to solve this problem? Because I don't want to hurt my laptop. (Otherwise it shouts in front of me.) 😅

[KrazyToad]

@TheMozart

You can try running the SFC Scan. System File Checker is a utility in Windows 10 that checks for system file corruption. 

First uninstall HPSA and restart the Notebook. Then run the commands for the SFC Scan

• In the search box on the taskbar, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
• Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"). (Note: This step may take a few minutes to start and up to 30 minutes to run and complete.)
• Enter sfc /scannow (note the space between "sfc" and "/"). 

You can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Next download the HPSA once again. Click this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p... to download HPSA

If the issue persists, then you will need to Reset the Notebook or you can use the 3rd party Software Drivermax.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. 😊

[TheMozart]

I did this method in reverse (I ran sfc / scannow before) but this method didn't work. The strangest part of the job is that the product search on the driver download page does not detect my laptop. I just thought it might be a virus that went into the BIOS. (I've had an event like this on Fi and didn't resolve the BIOS 3 years ago)

[KrazyToad]

@TheMozart

Please click this Link: https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8543365/model/8903619 and it will take you to the driver page for your Notebook

Thank you 

[TheMozart]

I had looked at this site a few months ago, but I couldn't find any updated drivers except the BIOS. In addition, when I try to perceive the device from the site, it is always in the perception.

[KrazyToad]

@TheMozart

Other than the BIOS, there doesn't seem to be any latest drivers needed for the Notebook

If you are still facing problems with the HPSA, then I suggest you perform a Reset and then reinstall the HPSA

Please refer to this https://support.hp.com/in-en/document/c04742289 for help with the Reset

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. 😊

[TheMozart]

I used this method to an old laptop. (Because of the problem of mixing lime green and turquoise theme colors in Windows 10 1709.) This method did not work. Therefore, I do not think that this method will solve this problem. Is there any other method you can suggest to solve this problem? (If I look at what I researched, this method didn't work.)

[KrazyToad]

@TheMozart

Could you please post a picture or screenshot of the error?

If the Windows is corrupted, then you need to perform the Reset.

[TheMozart]

My problem is happening as in the screenshot.

In addition, when I press the detect device button on the driver installation site, the system tries to detect the device, but the device is constantly detecting without detection. (I wait for how many hours.)

[KrazyToad]

@TheMozart

I suggest you uninstall the HPSA and run the SFC Scan.

• In the search box on the taskbar, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
• Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"). (Note: This step may take a few minutes to start and up to 30 minutes to run and complete.)
• Enter sfc /scannow (note the space between "sfc" and "/"). 

Next download the HPSA once again and run the scan.

If the issue persists, you need to perform the Reset. Link: https://support.hp.com/in-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. 😊