HP Support Assistant and Add New Device does not accept serial number of HP240 Bluetooth Mouse

[screen1or2or3]

I have a new HP Pavilion Laptop with Windows 11 and I'm trying to add the Bluetooth Mouse as a device under HP Support Assistant. When I put the serial number in the assistant and select the "Find my device" button it comes back with "Cannot get data about provided product." I'm using the mouse successfully with the laptop.

On my previous HP laptop a different bluetooth mouse was successfully added as one of my devices. How do I get this one added (it's a 240 Bluetooth Mouse).

Thanks.

[Irfan_06]

Hi @screen1or2or3,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with adding one of the accessories on HP support assistant.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support