HP Support Assistant - boot startup message that primary internal battery is low- need HP Assistant?

[RonEvo]

The latest version of HP Support Assistant won't install on my Win 10 Home [6-year-old] laptop. Message that legacy version of Support Assistant needed, but I can't find a download link to such. HP Support Assistant was installed, but on a cleanup a year ago something deleted, so HP Support Assistant wasn't working.

Real issue is on booting up, message that primary internal battery is low & probably needs replacing. This model laptop has a removable battery under the hinge between keyboard & screen. That battery is showing 100% charged now, with power cord connected to home powerpoint. Is there a smaller battery inside the laptop?

Thanks for any help,

Ron

[VikramTheGreat]

Hi @RonEvo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to install the Legacy version of the HP Support Assistant as the current one is not working on the Pc.

To download HP Support Assistant version 8.8.24.33, go to the HP Support website

Apart from the main battery, the Pc also comes with a CMOS battery which supports the PC to keep the date and time running even when the Pc is off.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[RonEvo]

Thanks Vikram for your help.
OK, I need a new CMOS battery probably, so I'll google how to do that. I've renewed such in desktops, but have never taken the cover of this laptop.
I'd still like to install HP Support Assistant, for the future, & online recommends run it to check battery. The link you gave, 2nd section of the page, has Download HP Support Assistant That link took me to download version 9.39.... That's the latest version that ends setup with a statement I need legacy version. I couldn't find the link to download version 8.8.24.33 that you mention.
Looking forward to knowing your comments on above,

Ron

[VikramTheGreat]

Hi @RonEvo,
 

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[RonEvo]

Thank you very much for helping. I've sent a private message.

[VikramTheGreat]

Hi @RonEvo,

I am here to help, however, I was not able to see any message. Could you please re-check and reach us via private message with the details

VikramTheGreat

HP Support

[RonEvo]

Hello again Vikram,

I don't know what went wrong with my message, so I'll now go to your profile & send the message that way.

Most of my message wasn't private, so I attach a screenshot.

Thanks again for helping me,

Ron

[RonEvo]

Vikram the Great

Message from your profile wouldn't send. Said invalid HTTP in the link to my other post. Took the link out, only left as text & the message then sent correctly.
Thanks again for your help,

Ron

[VikramTheGreat]

Hi @RonEvo,

Thank you for getting back. Sorry to hear about the trouble. Before we proceed any further, I would request you to please run an Extensive test on the Pc and see if any component fails or if all test passes or not.

Extensive Test - 
1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[RonEvo]

Hi VikramThe Great,

HP Hardware Diagnostics UEFI menu is [version 1.26.0.0 - BIOS]:

1. Memory test

2. Storage tests (Extensive)

3. Hard Drive Check (Extensive)

4. Language

5. Exit

Test 1 then had Memory Quick Check as the only option. Took a bit over half an hour to check. Result = PASSED.

Test 2 "No storage installed" BTW I had a USB memory stick in a USB port in case I could save results there.

Test 3 "No Hard Drive installed. Please check that power & data cables are connected properly"

Menu 4 Language = English.

In BIOS the time & date is correct. Shows version F.57, BIOS vendor Insyde.
In BIOS > Configuration > Boot Options are:

USB Boot enabled; Secure boot enabled.

UEFI Boot Order [OS Boot Manager}:

     USB Diskette on Key/USB Hard Drive

     USB CD/DVD ROM drive [but my laptop doesn't have a CD or DVD drive]

     ! Network Adapter

Then Legacy Boot Order is

     Notebook Hard Drive

     USB Diskette ....[as above]

     USB CD/DVD ROM drive

BTW the "hard drive" is a small eMMC

Thanks for any help you can give me. The laptop was working perfectly before I tried to update the BIOS, except for the Primary Battery low error 601 on startup.

Ron