HP Support Assistant can´t open

[Alexej12]

Hello, today i wanted to check updates through HP Support Assistant and error shows up : System cannot find exe file in C/Program files x86/Hewlett-Packard/HPSF.exe     It wont open, i unistalled it and installed and same. Any solutions? Thanks.

[IT_WinSec · Accepted solution]

Hello @Alexej12 

Ahoj!

Welcome !

• Download and install the free version of Revo Uninstaller >> https://www.revouninstaller.com/revo-uninstaller-free-download/
  
  
• Use it to to (1) uninstall HP Support Assistant   and
     (2) search for HPSA leftovers such as files/folders/reg entries and delete them using Remove Uninstaller - use the Advanced scanning option to remove HPSA
• Here is a tutorial how to use Revo Uninstaller >> https://www.youtube.com/watch?v=vgSJkd11voM

Eventually, restart your computer. Make sure you restart Windows (not just shut down and load back again). Here is how to restart it >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

Finally, re-download HPSA and reinstall it back.

You may download the latest version of the app from here (red/orange button) >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

[IT_WinSec]

If the above does not help, try running Microsoft .NET Framework repair tool >> https://www.microsoft.com/en-us/download/details.aspx?id=30135

If the repair fails, make sure you read this Microsoft blog and download and run their .NET Framework Clean up tool to completely remove .NET >> https://blogs.msdn.microsoft.com/astebner/2008/08/28/net-framework-cleanup-tool-users-guide/

Eventually, re-download .NET Framework as per the instructions in the blog article - probably .NET 4.7.2 or some earlier if needed