HP Support Assistant causing new laptop to freeze

[Hawaii007]

My new laptop would freeze about once a day. I checked the history viewer and it showed the cause of the problem was  the HP Support Assistant.  Anyone know why this is happening?

Faulting application name: hpasset.exe, version: 3.0.11.2, time stamp: 0x58dce9ce

Faulting module name: ntdll.dll, version: 10.0.15063.447, time stamp: 0xd51d5c5e

Exception code: 0xc0000374

Fault offset: 0x000d9aaa

Faulting process id: 0x14ec

Faulting application start time: 0x01d2fc82de08408f

Faulting application path: C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\ActiveCheck\hpasset.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 1a5c4da8-083a-492a-b584-9c3e61204972

Faulting package full name:

Faulting package-relative application ID:

[CherylG · Accepted solution]

Sometimes on a newly setup laptop HP SA will cause slow downs and such for a few days as it is scanning for updates to software/drivers. If it continues to be a nuisance-open HP SA and click Settings at top. Put a check in "Never check for updates" to see if that resolves it. Just remember to open HP SA about every month or so and Click "Updates" to scan manually. Or go to your Support page and download updates manually.

You can also Uninstall HP SA in control Panel. Programs & Features.