My computer:
HP EliteBook 755 G4
BIOS: HP P81 Ver. 01.31, 16/10/2019
AMD PRO A12-9800B R7
Windows 10 Pro Version 10.0.18362 build 18362
The computer is fully updated.
I use the software “HP Support Assistant” mainly for questions concerning my HP printer.
A couple of weeks ago I started “HP Support Assistant” just for a problem related to this printer. Unfortunately, I was not able to start the program.
When I clicked on the icon on the bar, the logo of the program appeared, but nothing happened. After few second a pop-up appeared asking the permission for “HP Support Assistant Tasks” for making changes on my computer.
Independently to my choice, nothing happened and the program did not open.
The pop-up keep appearing, even if nothing happens. During the following weeks, this was happening every time I tried to load the “HP Support Assistant” program.
I went to the HP support page and they said that the software should be uninstalled and installed back again.
I realized that the program could not be uninstalled directly. So I downloaded the file sp101214.exe from the HP official support page and install it. Then, I was able to uninstall it. At this point I believe that “HP Support Assistant” should not be on my laptop.
I installed “HP Support Assistant” back again and I tried to start it, clicking on the icon. Nothing happened and the pop-up came out again. The program did not open.
I do not know what is causing this problem.
I am not able to fix it in order to have the program running appropriately.
Can you help me?
Gian Luca
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