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‎01-01-2021 07:46 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0503na
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant fails to start on. I have reinstalled and laptop is running latest version of Windows 10 (19041).

1 REPLY 1

‎01-08-2021 08:32 AM

HP Recommended

@eva55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Are you seeing Exclamation mark on HP Support Assistant icon?

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

And, also follow the below steps to uninstall HPSA.

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

  4. Restart your computer to complete the process.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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