cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
eva55
New member
1 0 0 0
Message 1 of 2
79
Flag Post

HP Support Assistant fails to start on. I have reinstalled and laptop is running latest version of

HP Recommended
HP ENVY x360 Laptop - 15-ee0503na
Microsoft Windows 10 (64-bit)

HP Support Assistant fails to start on. I have reinstalled and laptop is running latest version of Windows 10 (19041).

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,936 26,870 1,267 1,310
Message 2 of 2
Flag Post
HP Recommended

@eva55

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Are you seeing Exclamation mark on HP Support Assistant icon?

If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.

 

And, also follow the below steps to uninstall HPSA.

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation