Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Are you seeing Exclamation mark on HP Support Assistant icon?
If you are having problems updating HP Support Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Assistant website.
And, also follow the below steps to uninstall HPSA.
In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Figure: Uninstall HP Support Assistant
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Figure : Uninstall confirmation
Restart your computer to complete the process.
Hope this helps! Keep me posted for further assistance.
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