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HP Support Assistant has never checked for updates or messages :/

HP Notebook
Microsoft Windows 10 (64-bit)

I have a HP Notebook 15-da079dx. The HP Support Assistant will go through the motions as far as checking for updates and messages but does nothing. The last checked has always says Never but the next scheduled check always has a upcoming date. Thank goodness for my wife she also has an HP Notebook so when she updates her computer she updates mine as well but we can't for the life of us figure out why mine does not work. She has uninstalled and reinstalled the support assistant as well and we still get the same result. Please help! 

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HP Support Agent
HP Support Agent
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HP Support Assistant has never checked for updates or messages :/

@mrluvlee Welcome to HP Community!

 

I understand that the HP support assistance will not check for the driver's update.

 

Do not worry. I will try to fix the issue

 

Please let us know if you are getting any error message.

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/document/c03601631

 

If the issue still persists, please update the BIOS and check for the issue.

 

Also, please check for the windows update.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

 

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