Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎06-21-2017
Message 1 of 6 (2,097 Views)

HP Support Assistant is very very slow.

Product Name: HP Pavilion g7-1156nr
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant works very very slow. I downloaded new HP Support Assistant program but that did not help. Otherwise my computer and other software seem to work ok. When I open HP Support Assistant it eventually comes up in maybe 20 minutes and then when I try to run any of the options, that also takes maybe 15-20 minutes. Does anyone know the problem and how to fix it?

Reply
0 Kudos
Associate Dean
Posts: 6,884
Member Since: ‎05-06-2013
Message 2 of 6 (2,064 Views)

Re: HP Support Assistant is very very slow.

Hello @Brent12

 

Welcome to the HP Support forum. Thank you for posting.

 

HP Support Assistant may be helpful application but it is not mandatory app to keep on your PC. If it causes you issues, you can safely uninstall it from Control Panel > Programs and features

Uninstall:  HP Support Assistant  and  HP Support Framework

 

Prior to the uninstallation, you can open HPSA and take notice of your computer's serial number (S/N).

 

If you need to check for drivers updates, you can do this via Windows Update or Device Manager.

Here is how >> http://support.hp.com/us-en/document/c03330139

>> http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

 

 

Hope this works for you

Your feedback is important
* You can say Thanks and give me LIKE with the Thumb Up+ button (+1)
* Please, use the button to accept this post as a solution if my comment helped

IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
Intern
Posts: 41
Member Since: ‎04-11-2015
Message 3 of 6 (665 Views)

Re: HP Support Assistant is very very slow.

Rather laughable that the solution is to uninstall the HP support assistant. I can confirm that it is more often than not INCREDIBLY SLOW. I'm just rebuilding three new HP ProBook 430 G4 with latest version of Windows 10. At the moment, the first installation is the Intel Management Driver - this has been installing for over 45 minutes so far!

 

I can also confirm that normally it's the download that's horribly slow. HP need to add some more hamsters to the wheel that's powering their download system. My client also uses Lenovo - their equivilent is way, way faster.

 

This is when you have a rush job on to commission a new laptop...

 

sshot-1.png

Highlighted
Associate Dean
Posts: 6,884
Member Since: ‎05-06-2013
Message 4 of 6 (650 Views)

Re: HP Support Assistant is very very slow.

[ Edited ]

Dear @Rob-Nicholson

 

Thank you for your comment.

This is not a direct solution but an issue solved with a workaround.

On my HP computers which run with Windows, never had I had a single issue with HP Support Assistant (HPSA).

Of course, if the end user is not willing to go with the workaround, I am willing to advice steps to troubleshoot HPSA - however it may be a bit difficult to get it solved remotely, supporting it blindly without any kind of access or knowledge about the environment it is currently running on (OS, drivers, other processes, etc...). Hope this answers your query.

 

With regards to Lenovo - I wouldn't use anything from them. My personal experience with Lenovo systems and IBM has been awful. If you want we could comment them offline.

Your feedback is important
* You can say Thanks and give me LIKE with the Thumb Up+ button (+1)
* Please, use the button to accept this post as a solution if my comment helped

IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
Honor Student
Posts: 3
Member Since: ‎03-29-2017
Message 5 of 6 (497 Views)

Re: HP Support Assistant is very very slow.

I just read this thread and I am really amazed that a so-calld HP Expert dares to suggest an uninstall of a certified HP product as a proper workaround for the fact that this product is just slow and not performing the way is should.

The main issue is that the entire HP web environment is slow and hardly proper searchable.

Even an individual download of drivers takes a long time.

 

Try to find proper information on Meltdown adn Spectre leaks; on HP you will not easily find the correct info let alone the latest updates for BIOS / Firmware.

With a leak like this HP should have one portal dedicated to remedy this kind of problems.

 

It is time that HP cleans up its act and pay more attention to their much paying customers

Intern
Posts: 41
Member Since: ‎04-11-2015
Message 6 of 6 (493 Views)

Re: HP Support Assistant is very very slow.

Well at least it made those of us in the industry smile - one gets used to these canned responses from forum based support. To be honest, we can't complain too much as we're not paying (directly) for this support.

 

My take on the HP Support Assistant - their servers are simply overloaded and once it gets the download, it works fine. I work equally between HP and Lenovo and the later (now called Lenovo Vantage) just works.

 

I've been focussing/using the HP Support Assistant a lot recently because of a inherent flaw in HP Probooks whereby the audio drive either crashes or the audio fades out on a Skype call.

 

I'm often asked to recommend equipment. I had a lot of experience with Dell kit (but not for last three years) but had never used HP. My main client was convinced to switch to HP from Lenovo Thinkpads. Worst decision they ever made - nothing but problems and the support assistant is just one of the woes.

 

Quite interesting "Who lost the sale" here...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation