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‎01-31-2017 06:54 AM

HP Recommended
Product: Envy x360 15-aq160sa
Operating System: Microsoft Windows 10 (64-bit)

Just completed the update to the latest version of Win 10 on this brand new machine and now I find that HP Support Assistant won't get past the 'HP Support Assistant' splash screen.  The notifier has an orange triangle on it and when I hover the pointer over it, it says 'Recommended action needed'. I can't take the recommended action!

 

It just seems to hang and despite trying a number of options listed here on the forum and following the advice on the HP website, I can't get it to open.  HP site can't remotely identify my pc as well, most likely because of the fault?

 

Any help would be much appreciated - thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2017 09:09 AM

HP Recommended

Hi,

 

Please download and re-install

 

   ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-31-2017 09:09 AM

HP Recommended

Hi,

 

Please download and re-install

 

   ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-03-2017 05:45 AM

HP Recommended

Spot on - thank you. The re-install did the trick.

 

Now that's what I call I quick solution.

 

Kind regards

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