HP Support Assistant on new notebook

[peterw29]

Hi

I have a new HP15 notebook running WIndows 10, so I'm new to all this.

The HP Support Assistant icon has appeared in the task bar with a double exclamation on it.  When I hover the mouse over it, it says "Important action needed", but when I click on it, there is nothing I can do.  The HP Support Assistant window is disabled by a welcome screen in front of it, and the Next button in the welcome screen is also disabled.  So I can select my preferences for updating etc, but I can't activate them or get beyond the welcome screen.

Is this me, or is there something wrong?

[WAWood · Accepted solution]

peterw29

Allow me to welcome you to the HP forums!

I read your post about the HP Support Assistant problem and wanted to help.

You could try downloading the latest version from this page and seeing if that works: HP Support Assistant | HP® Official Site

But if that doesn't fix it, why not just let HP fix it for free!!  

You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[peterw29]

Thank you for your welcome and your advice.  Installing the latest version seems to have cured the problem, for now at least.  If it happens again, I'll contact Support.

[Techno1]

HP loves for you to call them, give them remote control. That can be fine, but it doesn't always resolve everything. The other day I was on the phone for 90 minutes, and basically not much was different in all that time. My stupid CyberLink youcam 6 is practically useless for my important "GoToMeeting" sessions.. I hesitate to call them again; the woman I spoke with (did I mention that was 90 precious minutes of my time?) turned on my webcam (without my permission - that wasn't the topic of the call that day). Anyhow, if you have any ideas that might help me with my new notebook, I'd be glad.