HP Support Assistant "Completing Installation" loop

[themusicman926]

Hello,

I recently had attempted to reinstall HP Support Assistant as it was not opening whenever I clicked on it. When I did the installation and I got to the point where it says "completing installation", I kept doing that and in the task manager it showed that it wasn't using any CPU or disk. I am writing to find out how I can fix this so I can successfully reinstall the software.

Thanks,

Charles

[A4Apollo]

Hey there! @themusicman926, Thanks for stopping by the HP Support Forums!

I understand after you reinstalled the HP support assistant on your PC it is now stuck at completing installation loop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your PC?

Please provide the product number of your laptop to assist you better.

As you mentioned after you reinstalled the HP support assistant on your PC it is now stuck at completing installation loop.

Uninstall the HP support assistant from your PC and try creating a new user account and install the latest version of HP support assistant and check if it helps.

Refer this article to know how to create a user account HP.

In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Restart your computer to complete the process.

Update HP support assistant using this link.

Refer this article to know more information about using HP support assistant.

Also, refer this article to further troubleshoot HP support assistant issues.

If the issue still persists I would suggest you download Revo uninstaller from google and uninstall all the components for HP support assistant from your PC.

And install the latest version of HP support assistant from the link below.

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[themusicman926 · Accepted solution]

Hello. 

Thank you for responding to my question. As it turned out for me, the reason why it was stuck in the loop was because my installation of Windows was corrupted. I posted another question about this and trouble I was experiencing and what possibly caused it here: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/PC-boot-problems/m-p/6519260/highlight/false#...

[A4Apollo]

@themusicman926, thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned the reason for the loop was because of windows corruption.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[themusicman926]

Thank you.

But would it be possible for you to help me find the cause of the boot problem I mentioned in the link I posted? I think it might be a hardware issue and I would like to find out soon before it gets too bad.

[jbennett2]

how did you repair?

[themusicman926]

It turned out my installation of Windows was corrupt which was preventing the software from having a successful install so I ended up reinstalling my OS

[Muxxx]

You do realise you were speaking to an automated Bot and not a human.