HP Support Assistant removed my bluetooth driver

[Akulamr]

i currently dont have a bluetooth driver so i cant connect my mouse all because hp support assistant decided to delete it. now i cant even download it back even if i do it doesnt work.

[VikramTheGreat · Accepted solution]

Hi @Akulamr,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear you, and I know how frustrating it is when something as simple as Bluetooth stops working, especially when it’s caused by an automatic tool like HP Support Assistant. You're not alone in this, and we’ll get your OMEN 16-ap0000 laptop back on track so you can use your mouse again.

HP Support Assistant sometimes removes or mismanages drivers during updates. In your case, it seems to have deleted the Bluetooth driver and reinstalling it manually hasn’t worked so far. But don’t worry, there’s a way forward.

Step-by-Step Fix for Missing Bluetooth Driver

1. Download the Correct Bluetooth Driver

HP provides the official Intel Bluetooth driver for your OMEN 16-ap0000 laptop here: 👉 OMEN 16 inch Gaming Laptop PC 16-ap0000 (BL6K3AV) | HP® Support

Make sure to:

• Select Windows 11 as your OS.
• Download the Intel Bluetooth Driver (DCHU) listed under "Driver-Network".

2. Clean Uninstall the Old Driver

Before reinstalling, remove any remnants:

• Press Windows + X → Device Manager
• Expand Bluetooth
• Right-click your Bluetooth adapter (e.g., Intel Wireless Bluetooth) → Uninstall device
• Check "Delete the driver software for this device" → Click Uninstall
• Restart your laptop

3. Install the New Driver

• Run the downloaded installer from HP’s site
• Follow the prompts and restart your system

4. Enable Bluetooth Services

Sometimes the service itself gets disabled:

• Press Windows + R → type services.msc → Enter
• Find Bluetooth Support Service
• Double-click → Set Startup type to Automatic
• Click Start if it’s not running → Apply → OK

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat