• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)

Somehow HP support Assistant app thinks I am in Russia_n laptop. When I try to use that app to update, it blocks me from doing so , saying that R_ussia is no longer supported.

 

HOWEVER : I am based in Belgium and bought my HP Envy through a Belgian reseller (Coolblue.be), and the language of my laptop is Dutch. I have not connection whatsoever with that country. To me it feels that a batch of laptops has been rerouted to other countries as they could no longer be sold overthere.

 

How do I get rid of that restriction. This is definitely not OK. HP should have smarter solutions than this. 

1 REPLY 1
HP Recommended

Hi @kvdbelgium,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.