HP Support Assistant thinks I have a Russian laptop (Envy X360 13.3), blocks all access to updates.

[kvdbelgium]

Somehow HP support Assistant app thinks I am in Russia_n laptop. When I try to use that app to update, it blocks me from doing so , saying that R_ussia is no longer supported.

HOWEVER : I am based in Belgium and bought my HP Envy through a Belgian reseller (Coolblue.be), and the language of my laptop is Dutch. I have not connection whatsoever with that country. To me it feels that a batch of laptops has been rerouted to other countries as they could no longer be sold overthere.

How do I get rid of that restriction. This is definitely not OK. HP should have smarter solutions than this. 

[Nal_NR]

Hi @kvdbelgium,

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