HP Support Assistant will not delete my messages --- they keep on reappearing

[DHersk]

My HP Support Assistant indicates with an exclamation mark that i have messages.   I have read and deleted those messages many times --- but they keep on reappearing.   I believe i have the latest version of the support assistant on my computer.

I do not see the HP Support Assistant in my program files -- it seems to be hidden.

[Dragon-Fur · Accepted solution]

@DHersk 

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You might have the Application version of the HP Support Assistant installed.

This version is available on selected (newer) HP computers / devices.

If this is the case,

HPSA will not be listed in Programs and Features.

Instead, for the "App" version,

If the application is installed,

(You will) Find the HPSA application in

Settings > Apps > Apps and Features

What else?

How to open and delete messages in HPSA

Open HP Support Assistant

Make sure you are signed into the application.

Open the "Envelope" in the left column to see your messages.

Click on a message to view it.

and / or

In the far right column of the list,

Click on the X and confirm that you want to delete the message.

In general, this should be enough to keep a particular message from reappearing.

What if?

Not working?

Try / Consider

You can uninstall the HP Support Assistant application

Open Settings > Apps > Apps and Features

Search or scroll down to HP Support Assistant

Click on the application

If the Uninstall is not immediately available,

Click "Advanced" where you will find options, including Uninstall.

After the application is removed,

Restart the computer and log in

Download-Install a new copy of the HPSA

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Next...

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Optional >> Right-Click on HP Support Assistant > PIN to Start

If you are not signed into the HPSA,

Sign into the application using your HP Account credentials

Repeat the steps to open the messages and Delete (X) the messages you no longer want to save.

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"