• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-30-2020 08:53 AM

HP Recommended
Product: HP — 15-db0170ur
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm installed HP Support Assistant from the official website when I try to open it, the HP Support Assistant icon appears, but the programm does not

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2020 05:01 PM

HP Recommended

@e46street Welcome to HP Community!

 

I understand that you are facing issues with HP support assistance.

 

Please uninstall the HP support assistance from the control panel. 

 

Install the latest version.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Please refer to the below link to more troubleshoot the issue.

 

https://support.hp.com/in-en/document/c03601631

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-01-2020 05:01 PM

HP Recommended

@e46street Welcome to HP Community!

 

I understand that you are facing issues with HP support assistance.

 

Please uninstall the HP support assistance from the control panel. 

 

Install the latest version.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Please refer to the below link to more troubleshoot the issue.

 

https://support.hp.com/in-en/document/c03601631

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.