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‎12-27-2022 03:35 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Operating System: Microsoft Windows 11

Hi.

 

I cant run PC hardware diagnostics for Windows 11.   I got error Massege. 

Képernyőkép_20221227_113045.png

 

How can I solve the problem?

Category:
1 REPLY 1

‎12-31-2022 08:48 AM

HP Recommended

Hi @imreimre,

 

Welcome to HP Support Community. 

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with HP Support Assistant wherein you get an error message.

 

I suggest that you uninstall and reinstall HP Support Assistant By following the steps provided below:

  1. Click Start, and then click Control Panel.
  2. Under Programs, click Uninstall a program.
  3. Select HP Support Assistant, and then click Uninstall.
  4. Click Yes on the next screen to confirm that you want to uninstall. Restart your computer to complete the process.

Now, you may download the HP Support Assistant from the Weblink.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

You have a good day ahead.

Rainbow23 - HP Support.
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