HP Support Assistant

[ShackyNL]

My Omen 15 says i already have a newer version installed when i try to reinstall. The icon of the HSPA is still in my traybar when i unistalled HSPA.

How can i install HSPA again?

Gr Mark

[ShackyNL]

---

@evilestbat wrote:

I've tried this its still telling me that i have a newer version installed when i try to redownload from the HP website

---

Same here! Living in the Netherlands

[Xavier-M]

Hello Everyone,

Thank you for your patience. Those of you whose HPSA is working normally, please Do NOT take any further action as you are updated from store directly with v9.6.839.0.

Those of you who are still struggling with this issue:

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

Thank you for the patience as we worked through this issue and sincerely apologize to everyone's inconvenience.

-HPSA PM