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dwkube
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HP Support Assistant

HP Recommended
EHP Laptop PC 15t-dw300 CTO
Microsoft Windows 10 (64-bit)

How do you remove a duplicate device from Support Assistant?

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
36,456 21,442 3,388 12,218
Message 2 of 2
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HP Recommended

@dwkube 

 

Welcome to the HP Community.

 

Places to check / remove unwanted devices

NOTE:  Does not include removing printer software or printer software "bits"

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

Remove Device from "software" version of HPSA (installed in Programs and Features)

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the in Blue Circle in the last column of the device information

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Remove Device from HP Account Dashboard

 

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

 

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the in Blue Circle in the last column of the device information

HP_Account_Dashboard_3HP_Account_Dashboard_3

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Laptop PC 15t-dw300 CTO 

OR

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
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1 REPLY 1
Dragon-Fur
Level 16
Level 16
36,456 21,442 3,388 12,218
Message 2 of 2
Flag Post
HP Recommended

@dwkube 

 

Welcome to the HP Community.

 

Places to check / remove unwanted devices

NOTE:  Does not include removing printer software or printer software "bits"

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

Remove Device from "software" version of HPSA (installed in Programs and Features)

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the in Blue Circle in the last column of the device information

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Remove Device from HP Account Dashboard

 

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

 

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the in Blue Circle in the last column of the device information

HP_Account_Dashboard_3HP_Account_Dashboard_3

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Laptop PC 15t-dw300 CTO 

OR

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No
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